Latest newsletter - September 2018
In the September edition of the Christmas Maltings and Clements newsletter we provide information on the upcoming flu vaccination clinics, share the practice's NHS National Patient Survey results and get an insight into the day in the life of a Physician Associate. Read the newsletter here.
Latest newsletter - Summer 2018
In the summer edition of the Christmas Maltings and Clements newsletter we introduce our new practice manager, Andy Cutting and receive an update on our provision of safe, appropriate and sustainable care, read the newsletter here.
Latest newsletter - Spring 2018
Our practice continues to operate under great pressure. Please read our latest newsletter to find out more about the important changes being made, read here.
How the practice will operate
Other than those for nurse or healthcare assistant clinics (e.g. blood tests or routine clinics for long term conditions such as diabetes), appointments will only be available on the day that you call.
When you contact the practice you will speak to a Care Navigator who will treat your call with the same level of confidentiality as our clinicians.
The Care Navigator will direct you to the most appropriate specialist clinician to meet your needs, which may not necessarily be a GP. You will be offered two alternative appointment times to choose from.
On busy days we will prioritise appointments for those patients who we have determined as clinically urgent.
When no appointments are available, you will be directed to alternative sources of advice (such as NHS 111 or the NHS Choices website) or asked to phone back the next day.
Patients who believe they need a home visit are asked to request this before 10am.
The practice is no longer able to provide certain services such as routine ear syringing.
An important update on your practice and how you can help us
The team at Christmas Maltings and Clements Practice want to be open and honest with our patients so you can be realistic about the service we can offer. This is even more important during winter when we are expecting to come under greater pressure. To find out how you can help us to make sure everyone stays safe and well this winter, read here.
Patient engagement and information event
We are seeking patients who are interested in joining our patient participation group. If you are interested in joining, please email Linda.West7@nhs.net.
Information sheets from the previous engagement evening can be downloaded by clicking here
Patient newsletter - October
- New appointment system
- Improving your practice
- Christmas Maltings, Clements and Kedington update
- Patient information and engagement evening
To read our latest Patient newsletter, please click here.
Aged 65 and over? You are entitled to have a Pneumoccal vaccination. The vaccine protects against serious and potentially fatal pneumoccal infections. People over 65 only need a single pneumoccoccal vaccination which will protect you for life.
Additional appointments out of hours
We offer additional appointments for patients out of hours, allowing people to see a clinician at a convenient time that fits in with their working day.
Additional appointments are held at Clements Surgery on:
Thursday - 6:30pm - 8:00pm
Saturday - 9:00am - 12:00pm (Midday)
Please speak to our reception team and we will be able to book you in at a convenient time.
Patient newsletter - April
- Who are Suffolk GP Federation
- Changes to Christmas Maltings and Clements
To read our latest patient newsletter, please click here.