eConsult is now available for patients to use. For patients with no access to a computer or the internet, you can call the Surgery. Please find more information about eConsult here:eConsult FAQs.
For patients concerned that they may have Coronavirus, please use the NHS 111 online service rather than submitting an eConsult.
This can be accessed here: https://111.nhs.uk/service/covid-19
Dr David Brandon, Clinical Lead at Clements Surgery, has provided an update on how you can help yourself during this pandemic and how Clements Surgery is currently operating.
To stay up to date with any further service changes, continue to check our website and follow us on Facebook here.
*** Service Update – Clements Surgery Lunchtime Closure ***
From Thursday 26th March, Clements Surgery will close between 12:30 and 13:30 each day for the foreseeable future.
Our phone lines will operate for emergencies only during this one-hour closure.
We appreciate this may cause some inconvenience; however, it is important for our staff to have a break during such a busy period.
Thank you for your co-operation.
Patients who fall into the following categories will need to continue to call the Surgery as they are currently doing:
- Long Term Conditions Clinics (LTC Nurse Clinic)
- Blood Tests approved by a GP (HCA Appt)
- Any Practice Nurse Appointment
Coronavirus: Public Advice (Updated 24.03.20)
Stay at home to stop coronavirus spreading
Everyone must stay at home to help prevent the spread of coronavirus. This includes people of all ages, regardless of whether you are showing symptoms or have any other health conditions.
You can only leave your home:
- to shop for basic essentials – as infrequently as possible
- to do one form of exercise a day – such as run, walk or cycle, alone or with people living in your household
- for any medical need – e.g. to visit the pharmacy, to deliver essential supplies to a vulnerable person
- to travel to and from work – only when absolutely necessary
What to do if you have coronavirus symptoms:
Continue to stay at home if you have either:
- a new continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours, if you usually have a cough it may be worse than usual
- a high temperature – this means you feel hot to touch on your chest or back, you do not need to measure your temperature
Do NOT go to your GP surgery, pharmacy or hospital – stay at home.
Use the NHS 111 online coronavirus service to find out what to do. Only call NHS 111 if you are unable to get help online.
For information on:
Staying at home, visit the NHS website
Isolation notes, visit https://111.nhs.uk/isolation-note
Social distancing guidance, visit GOV.UK
Healthwatch Suffolk are the independent local champion for people who use health and social care services in Suffolk. You can share your views on Christmas Maltings and Clements Surgery directly with them here
My Care Record
My Care Record enables health and care professionals directly involved in your care to access information about you, even if they work for different organisations or in different locations. This could include GPs, hospital-based clinicians, nurses, health visitors and social workers. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record.
My Care Record provides an agreement between all health and care organisations involved to ensure that your information is safe and only used to improve the care you receive.
In some areas, information from care records may also be used to help to plan how we deliver better services for you and the local population as a whole.
My Care Record includes information from your health and care records. This may include but is not exclusive to:
- Name, address, NHS number and phone number
- Medical conditions
- Treatment provided and contact the individual has had with the organisation
- Care plans
- Emergency department treatment
- Discharge summaries
- Medication reviews
- Medical reports
- Care and support plans
- Care plan reviews – adult social care assessments
- Results of investigations, such as x-rays, scans, and laboratory tests
Your information can only be accessed over a secure healthcare network and by professionals who are directly involved in your care.
Information about accessing your own records can be found here.
For more information, including a full list of health and care organisations involved and answers to commonly asked questions, please visit the My Care Record website.
Steeple Bumpstead Surgery has become a branch of the Christmas Maltings and Clements Surgery in Haverhill
On 31st October 2019, the Steeple Bumpstead Surgery became a branch of the Christmas Maltings and Clements Surgery in Haverhill.
This change happened because, as a small, stand-alone surgery it became difficult for the previous provider, ‘Provide Community Interest Company’ (CIC), to attract and retain staff.
The provider of General Practitioner (GP) services at the Steeple Bumpstead Surgery also changed from Provide Community Interest Company CIC to the Suffolk GP Federation.
The revised opening times for the Steeple Bumpstead branch will be:
- Tuesdays - 08:00 to 18:30
- Wednesdays - 08:00-13:00
- Thursdays - 08:00 to 18:30
When the Steeple Bumpstead branch is closed or appointments are not available, patients are invited to attend either the Clements or Kedington branches of the Christmas Maltings and Clements Surgery where they will have access to a full range of general medical services.
To ensure all patients have access to the services they will need in the long term, Suffolk GP Federation are actively recruiting one additional doctor and a nurse to support up to 2,500 new patients at the Christmas Maltings and Clements Surgery.
From 31st October, Steeple Bumpstead patients who need an appointment should ring the reception at The Christmas Maltings and Clements Surgery on 01440 841 300.
Further information can be found by here.
There is currently a temporary national shortage of the pneumonia vaccination. If patients wish to book in for this vaccination, please call the Surgery who can advise you on its availability. The Surgery apologises for this inconvenience and we will keep you updated with any changes.
Welcome to The Christmas Maltings and Clements Practice.
Our wide range of services are delivered from our three surgeries which are all equipped to the same clinical standard.
Our practice offers car parking, disabled access and induction loops at all sites.
The practice Dispensary is located at our Christmas Maltings site.
Visit us on Facebook
How the practice operates
Other than those for nurse or healthcare assistant clinics (e.g. blood tests or routine clinics for long term conditions such as diabetes), appointments will only be available on the day that you call.
When you contact the practice you will speak to a Care Navigator who will treat your call with the same level of confidentiality as our clinicians.
The Care Navigator will direct you to the most appropriate specialist clinician to meet your needs, which may not necessarily be a GP. You will be offered two alternative appointment times to choose from.
On busy days we will prioritise appointments for those patients who we have determined as clinically urgent.
When no appointments are available, you will be directed to alternative sources of advice (such as NHS 111 or the NHS Choices website) or asked to phone back the next day.
Patients who believe they need a home visit are asked to request this before 10am.
The practice is no longer able to provide certain services such as routine ear syringing.
Book blood test appointments online
From the 1st July 2018 we will be offering blood test appointments online using the SystmOnline web application. To access this application you will need to have completed a "online access" form and handed the form into the surgery. You will then be sent a letter with your logon details including a password. If you do not have access you can collect a form from one of our sites.
The link to Online Access can be found here https://systmonline.tpp-uk.com
Need to be seen urgently but the surgery is closed?
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.
Haverhill GP+ appointments are on a Saturday 9 am - 8.30 pm.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given)
Passengers with concessionary bus passes are now able to travel free on the pre-bookable bus service connecting Haverhill and its surrounding villages to West Suffolk Hospital.
The service, which has been running for nearly a year, provides a vital link between communities to the west of Bury St Edmunds and the hospital.
Until recently, senior citizens, students and the disabled with concessionary passes were not able to use them on the service, which is operated by The Voluntary Network.
But now they ARE able to travel for free, thanks to their fares being funded by the West Suffolk Alliance.
For more information or to pre-book the service you can visit the website online at www.bookyourride.co.uk or by phoning 01638 664304.
Wi-Fi now available
The Christmas Maltings & Clements Practice are pleased to announce we now offer free Wi-Fi at all of our sites. Please look for the poster in our waiting rooms!
An important update on your practice and how you can help us
The team at Christmas Maltings and Clements Practice want to be open and honest with our patients so you can be realistic about the service we can offer.
This is even more important during winter when we are expecting to come under greater pressure. To find out how you can help us to make sure everyone stays safe and well this winter, read here.
New Telephone Appointment System
Christmas Maltings and Clements is now running a GP-led telephone appointment system.
Patients booking an appointment can phone the surgery at any time of day.
Please be aware that 8am-11am is a very busy time and you may be required to wait in a queue.
To help reduce the number of phone calls we receive at peak times we ask that all patients explore other options first before contacting the surgery – for example visiting their pharmacy.
More information on the type of minor illnesses that pharmacists can help with is available
If you still feel that you need medical advice then please call the main surgery number on 01440 841 300.
- When you contact the surgery, your call will be answered by a member of our team.
- If you need to speak to a doctor urgently because of a genuine medical emergency please tell us immediately.
- To allow us to direct you to the most appropriate clinician you will be asked the reason for your call.
- If appropriate you will be added to a ‘call back’ list and contacted by a clinician within two hours.
You will be assessed over the phone and if necessary an appointment will be made for you at a convenient time.
This may not necessarily be with a GP. Other clinicians such as nurse practitioners, healthcare assistants and physiotherapists have specialist knowledge that may be more appropriate.
Please note – if the clinician is unable to contact you after two attempts then they will stop ringing. It is then your responsibility to contact the surgery and ask to have your name added to the ‘call back’ list.
Routine Appointments and Other Calls
We ask that patients who need to book a routine appointment or who have other requests contact the surgery after 11am.
This will help us to keep calls to a minimum during our busiest time.
Routine bookable appointments can be made directly with our nursing, healthcare assistant and physiotherapy teams. The receptionists will be able to guide you to the most appropriate clinician.
Unless an emergency, requests for medication and sick notes will not be dealt with on Mondays and Fridays. Please note, sick note requests cannot be issued in advance.
Please also be advised that GPs are unable to treat patients with dental problems.
Minor Injury Service
This service is provided at both the Christmas Maltings Surgery and the Clements Surgery.
Monday - Friday 08:00 - 18:30
We are currently developing online services for the Christmas Maltings & Clements Practice.
(Site updated 27/03/2020)