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GP Appointments

Unless you are not able to, please book an appointment by submitting an eConsult using the link on the home page of our website. When completed, select “Submit” and the form will go to a GP at the Surgery. On week days you will receive a response within 24 Hours.

As of June 2020, 60% of our patients use this method to contact us to make an appointment with a GP or one of our other clinicians. 

If you are unable to use a computer, have no internet, OR you need to make an appointment with a nurse, please phone 01440 841 300 to book. Standard appointments are 10 minutes long. If you feel you need a longer appointment, please discuss with our Care Navigators when phoning the practice.

By Telephone

Please call 01440 841 300 and hold to speak to a receptionist. Standard appointments are 10 minutes long, but if you feel you need a longer appointment please discuss with our receptionists. 

Need to be seen urgently but the surgery is closed?

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

Haverhill GP+ appointments are on a Saturday 9 am - 8.30 pm.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).


Student Teaching

This practice is a teaching practice affiliated to the University of Cambridge Clinical Medical School. We regularly have student doctors on attachment with us. If you do not wish to have a student sitting in during a consultation, please inform the receptionist and your doctor.


In accordance with the General Medical Council and Royal College of General Practitioners guidelines, this practice operates a chaperone policy. This means that whenever your doctor or nurse needs to carry out an intimate examination on any patient regardless of age, sex, gender, or religious beliefs, you will be offered a chaperone. A chaperone is another fully qualified healthcare professional who is there for your benefit and protection. You are free to decline a chaperone if you so wish.


If you cannot attend an appointment for any reason please call 01440 841 300 and follow the instructions or alternatively, you can cancel your appointment using SystmOnline, if you are registered with SystmOnline.

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