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Dispensing Patients

We dispense to patients who live more than 1 mile from a pharmacy.


Contact the dispensary

The Dispensary Manager and their team are there to help you. Please call the practice on 01440 841 300 and ask to speak to a member of the dispensary team.

You can speak in person to the team by visiting the dispensary at Clements Surgery. Opening times are 8.30 to 18.00, Monday to Thursday and Friday 8:30 to 17:00.

Requesting medication – please allow 4 working days.

Patients can request repeat prescriptions in the following way:

  • Take your request to any of our 3 sites.
  • Email us via (
  • Use Online Services which can be done by clicking on the ‘Order Repeat Medication’ on the Online Services area of the homepage. If you have not registered for online services you can do so by completing an online services form at any of our surgeries.

Picking up your medication

Your medication can be picked up from:

  • The dispensary at Clements Surgery
  • Kedington Surgery which is open Monday to Friday from 1.30pm to 2.30pm.
  • Our dispensary can now accept card payments for prescriptions  
Other services

You may be invited to have a one-to-one consultation with a Dispenser to discuss your requirements and compliance with your present medication (This is called DRUM).

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